|
|
|
Technical Support
Limitations and Exclusions
!Trak-It Technical Support reserves the right to waive the unlimited support clause or to deny support under the following conditions:
- Customer’s Support and Updates Contract for Technical Support has expired.
- Customer refuses to perform tasks requested by the !Trak-It Technical Support staff or will not provide materials necessary for support.
- Customer is not capable of performing tasks requested by the !Trak-It
Technical Support staff. In particular, on Multi-User Network
installations, the customer must provide a qualified Network/LAN
administrator when requested.
- Customer is monopolizing !Trak-It
Technical Support services by attempting to perform extensive training
via telephone or by allowing multiple members of the customer staff to
call with the same questions.
- Customer is found in breach of the Software License Agreement by !Trak-It Technical Support.
- Customer issues are outside the scope of the product or outside the role of !Trak-It
Technical Support. (May include Custom Reports/Queries/Exports and
Exporting/Importing from or to other software packages or databases.)
|
|
