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Technical Support
Limitations and Exclusions
!Trak-It Technical Support
reserves the right to waive the unlimited support clause or to deny
support under the following conditions:
- Customer’s Support and Updates Contract for
Technical Support has expired.
- Customer refuses to perform tasks requested by
the !Trak-It Technical Support staff or
will not provide materials necessary for support.
- Customer is not capable of performing tasks
requested by the !Trak-It Technical Support
staff. In particular, on Multi-User Network installations, the customer
must provide a qualified Network/LAN administrator when requested.
- Customer is monopolizing !Trak-It
Technical Support services by attempting to perform
extensive training via telephone or by allowing multiple members of the
customer staff to call with the same questions.
- Customer is found in breach of the Software License
Agreement by !Trak-It Technical
Support.
- Customer issues are outside the scope of the
product or outside the role of !Trak-It Technical
Support. (May include Custom Reports/Queries/Exports and
Exporting/Importing from or to other software packages or databases.)
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