|
|
| Technical SupportSupport and Updates Service
Hours and Contact Information
Support Links New Features and Updates
You will automatically receive major new releases of !Trak-It Software, as well as product enhancements. We constantly strive to make our software as complete, user-friendly and helpful as possible, so many of these new features are added in response to customer requests.
Fast-Trak Introduction for New CustomersThe Fast-Trak program is our unique way of helping new !Trak-It users quickly setup and begin inputting employee information after installing our software on their computer.
Fast-Trak for !Trak-It HR and
Fast-Trak for !Trak-It Applicant. User Manuals and DocumentationEach major release includes new user manuals. In addition, if a supplemental product update requires additional documentation, an addendum to the manual will be included. Government-Required Records and ReportsWe will make the appropriate changes in the software and documentation to keep abreast of changing laws and regulations involving government-required records and reports. Correction of ErrorsNo matter how carefully software is tested, occasionally a problem can occur. If you report an error or a bug in the software, we will correct it as quickly as possible and send you a corrected version of the software ASAP. Excellent Hotline Telephone SupportOur friendly, knowledgeable technical support staff offers excellent telephone support. Chances are, you will get right through when you call in. However, if you need to leave a message, you will receive a return call as soon as possible. You will not have to wait hours, or even days, for someone to get back to you. Limitations and ExclusionsPlease note that !Trak-It Technical Support is subject to
Limitations and Exclusions.
!Trak-It Solutions Technical Support may be reached 8:00 a.m. to 5:00 p.m. Mountain Standard Time (MST), Monday through Friday for customers currently subscribed to our
Support and Updates Service.
|
|
